Training Topics
CATS, Inc. has management and staff training programs on a variety of topics. These topics are divided into the following categories. Click on the category that interests you, or just browse by scrolling down this page.
What They Didn’t Tell You in School: Transitioning to Management Success
Yes, you can learn the skills and behaviors needed for management success! New managers or managers who feel they have missed the basics of supervising are the target audience. A variation includes the unique challenges faced by “technically” skilled people moving into management positions.
Leadership Skills
Strong leaders are made, not born! Participants develop the leadership skills needed in today’s work environment. Presentations are available for new managers, frontline managers, middle managers and upper level/senior managers that focus on their specific needs.
Coaching Skills for Managers and Supervisors
When the staff are functioning at their best, everyone wins! And when managers and supervisors become better coaches, the results are team members who are willing to develop and expand their skills and contributions to the team.
Why Don’t They Just Do It Right?
Employee Performance Solutions This popular presentation gives managers the tools and techniques they need to ensure positive performance and correct problem performance. The “Solution Focused” approach helps managers make immediate and measurable changes without screaming!
Building Winning Teams
Using a “Solution Focused” approach (a specialty of Counseling And Training Services, Inc.), participants learn to draw on their own “wisdom” about what works and what doesn’t in their own team. This topic has several variations including “How to Build a Winning Team” for managers and “Building Our Dream Team” for team members. The topic can be adapted for small teams within an organization all the way up to the organization as a whole. This topic works well in a retreat format.
Did You See How She Treated Me? The Role of Disrespect, Rudeness and Incivility Workplace Conflict Our workplace can be fraught with negativity, incivility, rudeness and disruptive behavior. Our tendency is to ignore or tolerate them. In reality, even “minor” incivilities can cause severe damage to teams, individuals, and client/customer outcomes. This topic defines incivil behavior, describes why it exists and continues as well as the most productive and appropriate ways to deal with these destructive behaviors.
Difficult Conversations: Having the Hard Talks With Coworkers, Employees, Supervisors, Customers and Others
Do you get tongue tied when you need to have a talk with your boss or a team member? Do you stay up at night dreading and thinking about what to say in hard conversations with customers, patients, peers, staff and others? This workshop is for you! This interactive presentation will include identifying difficult conversations; why we dread having them; the role of communication styles in our conversations; the best words to use and words to avoid; how to keep our emotions in control (even in emotional conversations); how to get commitment from people; and how to respond when those commitments are broken. The result? More effective and more powerful conversations and communications; more confidence; and better outcomes when having the “hard talks”!
Communication Skills for Results
C.A.T.S. Inc., presents several types of communication seminars. A popular version helps participants identify their “communication styles” while offering techniques for improving professional and personal relationships.
Conflict Management
Is all that conflict robbing your team of its productivity? Learn about the roots of conflict as well as the behaviors that feed divisive conflict! Practice skills and behaviors that manage and prevent conflict in and between teams and with external customers!
But I Don’t Wanna!
Conquering Workplace Negativity When you feel that the whining is out of control, it is time to examine the roots of negativity and get some tools for preventing and managing negative “attitudes”. Extra bonus: learn how to manage your own positive and negative attitudes!
Getting and Keeping Loyal Customers
Customer satisfaction is not enough! To stay competitive, teams need to understand the difference between customer satisfaction and customer loyalty. This lively and fun presentation covers internal customers as well as external customers. The result is a renewed commitment and action plans for gaining customer loyalty.
Making Sense of the Numbers: Finance for Non-Financial Managers and Staff
Wondering where the numbers in those reports come from? Responsible for direct costs but don’t have a clue what the words mean? This topic is for you! You will understand the language of finance and accounting and increase your effectiveness in financial responsibilities. Even the most “numbers phobic” person will be able to make better financial decisions. This topic is highly tailored to the needs of the organization and the managers.
Budgeting for Non-Financial Managers
This topic takes “Finance for Non-Financial Managers” to the next level by providing participants with the basics of budgeting, including planning, forecasting and administering. In addition, the budget process for that organization in particular is discussed so that participants have the tools and techniques necessary to develop and administer effective budgets in their own departments. This topic is highly tailored to the needs of the organization and the managers.
Getting Back Your “Thrill”
This topic, usually titled “Are we Having Fun Yet?”, helps all staff revitalize and reenergize. A very popular topic for luncheon or half day presentations.
Getting Back Your “Thrill” - Conquering “BO” (Burnout)
Conquering “BO” (Burnout) is a full day version that includes information and activities dealing with compassion fatique and vicarious traumatization. This version is especially useful to people in the “helping professions” and other service industries.
Professional Success Solutions
This topic focuses on helping participants learn to create their own professional success. This topic is also available as an individual coaching service.
Ethics for Social Service Professionals
This topic fulfills the CEU requirement for licensed professionals. The topic is always timely and reflects the most current ethical considerations.
Clinical Issues for Licensed Professionals
A variety of topics on clinical issues are available for therapists in institutional, government, group and private practice. Topics include, “Empowering Clients”, “Brief Therapy”, and “Grief”.
What They Didn’t Tell You in School: Management for Social Service Professionals
This topic focuses on the skills and behaviors needed for management success from the perspective of a service professional. Participants identify the social service skills that help them be effective managers and which behaviors interfere. New managers or managers who feel they have missed the basics of supervising are the target audience.
The speakers and trainers of CATS, Inc., offer a variety of topics suitable for keynote and conference speaking. We tailor the topic to your audience and conference theme.
