Training
If your goal is to develop leadership and managerial skills,
or manage problem employees, or rid your organization of negative attitudes, we can help!
Manager and Staff Education
Consultation and Education
Do you find yourself wondering how to foster productivity, longevity, and loyalty in your employees? At CATS, Inc., we understand the workforce challenges inherent in many industries today. We have made it our business for over 20 years to increase productivity, stability and success in our clients and their employees by providing tailored, needs-specific training and development for leaders, managers, and team members. Our training focuses on the skills that today’s managers and team members need most.
From building customer loyalty to conquering negativity to understanding budgets and cost reports, your team members can develop competencies that bring about organizational and personal success.
New and experienced managers can sharpen and enhance their tools and talents in fostering positive attitudes, managing conflict and leading a goal focused, productive team. From learning basic management skills to dealing with poor performance to strengthening the team, your managers will see desired outcomes quickly.
The results? Measurable outcomes such as:
- Productivity goes up
- Employee retention goes up while turnover and recruitment costs go down
- Long term operating costs go down
- Stress levels go down
- Employee and manager stress go down
- Job satisfaction goes up
- Customer satisfaction goes up
If you find yourself spinning your wheels and wishing you could attract and KEEP your human resources while building success in your organization, contact us for straightforward, strategic solutions you can implement today. Check out our Training Topics for ideas that can help you. And check out our Coaching for managers, to help you fine-tune your professional expertise.
For more information, contact Jan Luke or Nancy Hickman or call us at 404-284-7792.
Are you feeling frustrated about the lack of cohesion in your team? Do you want to feel more confident and capable as a manager but don’t know what to focus on first? Do you need to get more productivity from the team members but don’t know where to start? Do you think that longevity and loyalty in your team members are only a dream?
We can help! CATS, Inc., offers consultation services, management development and performance improvement programs for a variety of industries. We conduct a needs analysis and develop a plan of action that will get you and your team to your desired outcomes. CATS, Inc., specializes in empowering managers at all levels to effectively impact and increase staff loyalty, passion and productivity. We help you put together programs and interventions that are customized for you. With over 20 years in training and development we can help you resolve the issues that plague your organization. The result? A satisfied and stable workforce, better customer service, an improved bottom line.
For more information on our consulting services, contact Jan Luke or Nancy Hickman or call us at 404-284-7792.
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We at CATS, Inc. know that strong leaders are made, not born. Coaching is one of the ways that managers can grow and hone those leadership and managerial skills necessary for success in today’s fast paced environment.
You may want to focus on attaining specific goals or changing particular behaviors. Or you may want to recapture your professional passions. Personalized, individual or group coaching can help you meet your goals for professional and personal success.
What is coaching?
Coaching is a process of working on your specific goals with a professional coach. The coach helps you determine your short and long term goals as well as identify your strengths and weaknesses. Together you decide on an action plan. The coach may make suggestions and observations that you may not have noticed. You make a commitment to change and your coach helps you stay on track to meet your goals. The focus of coaching is where you want to be and how to get there. The results can be greater job satisfaction and enhanced professional skills.
Coaching is NOT therapy. If you decide you want to address issues that are better discussed with a psychotherapist, your coach may recommend that you seek an appropriate therapist.
Who uses a coach?
Anyone who wants to make positive changes in their life! Some clients want to focus on specific behaviors such as getting more organized, delegating effectively, or communicating without intimidating. Other clients want to accomplish a specific goal such as attaining a promotion or going back to school. While senior level managers and executives have used coaches for many years to help them be successful, the coaches of CATS, Inc., also work with middle and front line managers. We know that a manager who is coached sees changes quickly, changes that bring personal and professional satisfaction and trickle down to impact the entire team. Managers who have been coached are better able to coach their own team members resulting in positive outcomes that extend far beyond the
individual manager.
How does coaching work?
One of the advantages of coaching is that it can happen over the phone! There is no need to leave your office or home.
Initially the coach will ask the client to complete some questionnaires to identify goals and possible obstacles. The client may identify a specific outcome that will be the “end point” of the coaching. A schedule for coaching sessions is set up. Individual coaching sessions usually last 30 minutes with weekly or biweekly sessions. Group coaching sessions usually last an hour with weekly or biweekly sessions.
For each session, the client calls the coach at a pre-arranged phone number. In between sessions, the client may have a homework assignment to complete.
All information shared with a coach is confidential. For more information about how coaching can help you, contact Jan Luke or Nancy Hickman or call us at 404-284-7792.