Did You See How She Treated Me? The Role of Disrespect, Rudeness and Incivility Workplace Conflict
Our workplace can be fraught with negativity, incivility, rudeness and disruptive behavior. Our tendency is to ignore or tolerate them. In reality, even “minor” incivilities can cause severe damage to teams, individuals, and client/customer outcomes. This topic defines incivil behavior, describes why it exists and continues as well as the most productive and appropriate ways to deal with these destructive behaviors.
Difficult Conversations: Having the Hard Talks With Coworkers, Employees, Supervisors, Customers and Others
Do you get tongue tied when you need to have a talk with your boss or a team member? Do you stay up at night dreading and thinking about what to say in hard conversations with customers, patients, peers, staff and others? This workshop is for you! This interactive presentation will include identifying difficult conversations; why we dread having them; the role of communication styles in our conversations; the best words to use and words to avoid; how to keep our emotions in control (even in emotional conversations); how to get commitment from people; and how to respond when those commitments are broken. The result? More effective and more powerful conversations and communications; more confidence; and better outcomes when having the “hard talks”!
Communication Skills for Results
C.A.T.S. Inc., presents several types of communication seminars. A popular version helps participants identify their “communication styles” while offering techniques for improving professional and personal relationships.
Conflict Management
Is all that conflict robbing your team of its productivity? Learn about the roots of conflict as well as the behaviors that feed divisive conflict! Practice skills and behaviors that manage and prevent conflict in and between teams and with external customers!
But I Don’t Wanna!
Conquering Workplace Negativity When you feel that the whining is out of control, it is time to examine the roots of negativity and get some tools for preventing and managing negative “attitudes”. Extra bonus: learn how to manage your own positive and negative attitudes!
Getting and Keeping Loyal Customers
Customer satisfaction is not enough! To stay competitive, teams need to understand the difference between customer satisfaction and customer loyalty. This lively and fun presentation covers internal customers as well as external customers. The result is a renewed commitment and action plans for gaining customer loyalty.
